Our returns policy takes account of current legislation under English Law, including the Consumer Protection (Distance Selling) Regulations 2000.

We recommend that any items being returned are sent via insured, traceable delivery for your own protection.
 Medi-Tag

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As each Medi-Tag product is personally engraved for the individual, we are unable to issue refunds. Cancellation Rights do not apply to personalised and engraved goods. This does not affect your statutory rights as a consumer.

If you need to return you Medi-Tag product(s) for any reason (except for cancellation), please send with a letter to:

Customer Services
Medi-Tag Department
37 Northampton Street
Hockley
Birmingham B18 6DU
England.
These terms do not affect your statutory rights as a consumer.
 Magnohealth and Magno-Vet

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In the interest of hygiene Magnohealth Jewellery and Supports and Magno-Vet products cannot be exchanged or refunded if the products have been worn, damaged or soiled. We regret that unless faulty, only those products that are returned with all packaging in a saleable condition can be accepted for return.

Upon receipt of your Magnohealth or Magno-Vet order, if you are not completely satisfied with our products, you can cancel your order within 7 working days starting the day after its receipt. Your money will then be refunded within 30 days. To cancel your order you should return the item(s) with a letter of cancellation to the following address:

Customer Services
Hoopers Healthcare Products
37 Northampton Street
Hockley
Birmingham B18 6DU
England.
These terms do not affect your statutory rights as a consumer.